FAQ

Q: What does OFFLINE ONLY mean?

A: This simply means that before playing the game, you'll need to enable offline mode in the Steam client.

 

Q: How to enable offline mode on steam?

A: To use Steam without the internet: 1. Open the Steam app on your computer. 2. Click the "Steam" menu at the top left. 3. Select "Go Offline..." 4. Confirm by clicking "Restart in Offline Mode".

 

Q: Is DLC included in games?

A: Yes, Downloadable Content (DLC) is often included in games.

 

Q: Can I play online with my friends?

A: You cannot play online with your friends, except for LAN, shared/split-screen co-op, or a private server.

 

Q: How do I update the game? Can I switch to a different account?

A: Try using the copy-paste functions CTR-C + CTR-V.

If the problem persists, contact the administration or the seller, indicate the order number in the message and describe the problem.

 

Q: I bought the game with Steam and EA accounts. The game won't start, the EA client just restarts and nothing happens.

A: The EA client has problems, this has been discussed on the Internet for a long time. You can try this solution https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/ 

If this solution does not help, search the Internet for a solution.

 

Q: I bought the game with Steam and EA accounts. The game won't start, I get a message: "too many computers have accessed this account's".

A: It worked DRM protection of the game, usually the activation of the game on a PC can take from 24 to 72 hours. Try periodically launching the game, perhaps the activation will happen earlier.

 

Q: When I was playing someone connected to my game and prevented me from playing or deleted my saves.

A: According to the text and video instructions that can be found in the product description, you need to enable offline mode in the Steam client. In this case, the Steam client is not connected to the Internet and no one can interfere with your game, and your saves will be stored on your PC.

 

Q: I can't find the game in the game library.

A: You can find the game by searching the game library in the Steam client.

If the problem persists, contact the administration or the seller, indicate the order number in the message and describe the problem.

 

Q: How can I update the game, and can I change my account to another one?

A: In order to update the game or change your account to another one, you need to enable online mode in the Steam client, but before playing the game again, you must enable offline mode in the Steam client.

 

Q: I have a problem with the game, I cannot launch the game, or it gives an error.

A: The game is officially purchased on Steam, the fact that you bought access to another account does not change anything. The problem may be due to your PC or it's a Steam problem. We advise you to check the technical characteristics of the game or look for a solution to the problem on the Internet.