Refund Policy

Refund and Replacement Policy:

At Digital Download, we want to ensure that you have a smooth experience with your shared Steam offline account. Please take note of the following policy:

Refund and Replacement Eligibility:

• You can request a refund or replacement within 1 day of your purchase.
• During this period, the shared Steam offline account should not have been accessed or used for any gaming activity.

Refund and Replacement Process:

• To initiate a refund or replacement request, contact us within the 1-day period and provide your order number and reason for the request.
• We will review your request and respond to you in a reasonable timeframe.

Refund and Replacement Criteria:

• We’ll grant refunds or replacements if the shared Steam offline account doesn’t match the original listing (e.g., missing games or content).
• Technical issues preventing you from accessing games offline, even after reasonable troubleshooting attempts, are eligible for refunds or replacements.
• Refunds or replacements won’t be given if the shared Steam offline account has been used for gaming activities or violated any Steam or game-specific terms of service.
• Refunds won’t be granted based on personal preference, change of mind, or if you no longer wish to use the shared Steam offline account.
• Refunds won’t be given if your system doesn’t meet the purchased game’s requirements.

Refund and Replacement Method:

• Refunds will be issued to the original payment method used during the purchase.
• Replacements will be provided with a new shared Steam offline account containing the correct games and content.
• Depending on your payment provider, it may take up to 7 business days for the refunded amount to reflect in your account.

Account Responsibility:

• After receiving the shared Steam offline account, it is your responsibility to maintain its security and confidentiality.
• Any loss or unauthorized access to the account after purchase won’t be eligible for a refund or replacement.

Policy Modifications:

• Digital Download reserves the right to modify the refund and replacement policy for shared Steam offline accounts at any time.
• Any changes to the policy will be updated on Digital Download website or platform, and customers will be bound by the updated policy from the time of its implementation.

Please be aware that in most cases, refunds are not applicable, but you will receive a replacement account with the correct games and content.

Failure to comply with the refund and replacement policy or any terms of service may lead to the termination of your access to the shared Steam offline account without refund or replacement.

If you have any questions or concerns about this policy, please feel free to contact us, and we’ll be glad to assist you

Thank you for your understanding and cooperation.

Regards, Digital Download.